How your free graded inspection works

Three parts. You answer, a senior tech walks and grades, you get it in writing. No call centre, no sales rep, nothing to buy at the end.

1

You answer 3 questions

It takes about thirty seconds. OKGN calls you back to check what you run. You pick a time that does not stop production.

2

A senior tech walks your site

He sits down with you first and asks what is giving you grief. Then he goes through every piece of refrigeration and HVAC you have. Each unit gets a grade on how it is running.

3

You get it in writing

What is fine. What is near the end. What will fail first. You hear it face to face and get it on paper. It is yours, whether you ever use OKGN or not.

Fair warning: this is not a five minute look. Give the tech the access and the time, or it is not worth doing.

What it looks like when it goes right

Industrial refrigeration plant room with compressors, vessels and piping — An industrial refrigeration plant room. Compressors, vessels and piping: the part of your building nobody sees until it stops.

A blueberry plant with three months and no room to be late

1,000,000+ lbof blueberries the plant took in that it had expected to lose to the calendar

OKGN was brought into a blueberry plant that had to be running for the start of harvest. Three months. A fixed date. No room for nearly ready.

The crew redesigned the refrigeration around the plant's real production schedule, not the first spec. They installed it and started it up in time. The plant took berries on the first day of harvest.

The plant was running when the fruit came in. So it took just over a million extra pounds of blueberries it had expected to lose.

Got a deadline nobody can move? Bring it in early. Gered's advice is plain. Tight jobs can be done, but he does not recommend cutting it that fine.

Three more jobs, in Gered's words. A food plant's vacuum chiller. A walk-in that kept icing up. A new freezer install in Enderby.

One crew for your whole mechanical room

Your refrigeration sits on one contract. Your heating sits on another. Gas goes to somebody else. When something goes down, each trade blames the other. You are stuck in the middle. You can put the lot with one crew instead.

Walk-ins, cold rooms and freezers
Chillers, including Multistack
Boilers and rooftop units
Make-up air
A and B class gas fitting
Food production and cold storage
Maintenance agreements

OKGN techs hold tickets in refrigeration, A and B class gas fitting and industrial electrical. One crew, one conversation.

11 tripsto the Multistack factory for training

About 20 yrsin commercial and industrial refrigeration, for most techs who walk your site

50 yearsin refrigeration for the mentor Gered started with. He is still on the crew.

Factory trained on Multistack, Engineered Air, ICE and make-up air equipment. Different brand on your roof? Still serviced. And everybody on the crew lives here in the Okanagan.

Why commercial-only matters to you

Most refrigeration and HVAC companies in the Okanagan are residential first. Commercial is an afterthought. Their training, their van stock and their schedule are built around houses.

OKGN has no residential side. Every tool, every part on the van and every tech is there for commercial and industrial work. That is why the crew gets called in to finish jobs that started somewhere else.

Your site is an operating business. So the tech looks at your production and your power supply too. Not just the fault in front of him.

OKGN technician on site with a replacement motor

The paperwork

TSBC Refrigeration Contractor LBP0209080
TSBC Gas Contractor LGA0206210
TSBC Boiler & Steam Contractor LBP0209081
Fully insured, certificate on request
All work and parts warrantied
Open Monday to Friday, 7am to 4pm

Who this is not for. No residential work. Need the furnace at your house looked at? OKGN is the wrong call. Gered would rather tell you that on the phone than send a van. OKGN will also not be the lowest quote you get. If the lowest number is all that matters on your job, take the other quote. No hard feelings.

The repair is rarely the expensive part

Your downtime is. So is the money you spend before anyone finds the real fault.

New customers tell Gered the same thing: “thought they were a commercial company, turns out they're just a bunch of residential guys.” If that sounds like your last contractor, you know the rest. The units keep going down. The visits keep adding up. Most have spent tens of thousands of dollars by the time they call OKGN. And they still do not have a system that holds.

Commercial refrigeration is not a bigger home system. It is a building. Load, airflow, power supply and your production schedule all have to line up. If the person diagnosing it has only worked on houses, you get parts swapped instead of problems solved.

Rooftop chiller bank on a commercial building — Rooftop chillers on a commercial site. The kind of equipment nobody opens until it stops.

Signs your system is due a proper look

None of these mean your system will fail this week. All of them mean nobody has looked at it properly in a while.

• A walk-in that still holds temperature but runs almost nonstop
• Product loss you have quietly been writing off as shrink
• The same fault fixed two or three times, and back again
• A tech who has to phone someone else before he can answer you
• Rooftop units nobody has opened since the day they went in
• One compressor failure that took your whole production line with it

Questions you might have before booking

Is the inspection really free?

Yes. You get the walk-through and the written report at no cost, with nothing to sign. If the tech finds nothing that needs doing, he tells you, and you keep the report.

What happens after the form?

OKGN calls you back in business hours, Monday to Friday, 7 to 4. You go over what you have on site. Then you pick a time that works around your shifts. Nothing gets booked until you say yes.

Will this stop production?

In most cases, no. It is a walk-through and an inspection. If a unit does need to come down, you hear about it first. It gets done when it suits you.

What if the tech finds something serious?

You get it in writing, along with what a failure would cost you. What you do next is your call. No sign-today pressure, and no tech standing in your office waiting on an answer.

What if a company already looks after this?

That is fine. Plenty of people book this as a second opinion. You get a second read on your equipment, in writing. It is useful whether you stay with them or not.

Which towns do you cover?

The whole Okanagan, including Kelowna, West Kelowna, Vernon, Penticton, Lake Country, Peachland and Summerland. The crew travels further for the right project. Pick the closest town on the form and you get a straight answer on the call.

Do you do maintenance contracts?

Yes. Pick the maintenance contract option on the form. Your inspection then gets built around what a contract would need to cover.

Who actually comes out?

A senior commercial refrigeration tech from OKGN's own crew. Not a subcontractor. Not a salesperson.

Know What Fails First, Before It Fails On Your Weekend

Next step: tell the crew about your site